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WebClick uses TeamViewer, the number 1 remote support software on the market. TeamViewer gives our support team the control to access your computer and allows them to diagnose and address problems on your computer from the comfort of your own home or office.

WebClick does not offer general IT support. Our team use TeamViewer to assist our clients in using WebClick products and services, such as email account set up and creation.

How It Works

1. You’ll need to download the TeamViewer program on to your computer – the same computer that our team will need to access in order to help you. You’ll need a working internet connection to both download the software and run a remote connection from our office to your computer.

2. Once you’ve got the software installed, give our team a call on 08 9249 4476. Give them your Partner ID and Password and watch them take control of your computer. They’ll be able to see exactly what is on your screen and use the mouse and keyboard as well.

Frequently Asked Questions

How secure is TeamViewer?

TeamViewer uses an encrypted connection which guarantees full data protection. This means that no one other than your WebClick support team member and you can see the data that is accessed on your computer during the support session.

How long is my computer accessed for?

When you contact WebClick for remote support, you must grant our team access to your computer by giving us your TeamViewer Partner ID and unique session Password. We cannot access your computer without these details.

Once we have answered all of your questions, we close the remote connection, which ends our access to your computer.

How do I know you can’t access my files in the future?

In order to create a remote connection, you must provide your TeamViewer Partner ID and unique session Password to our team. This Password is for single use only, which means you will get a new password for each new connection that is made to your computer. WebClick cannot make a future connection to your computer unless you provide the new password.

Fees and Charges

For remote support sessions that are outside of the scope of our regular support, WebClick may charge a fee for conducting the session. WebClick will advise you of all charges before the session begins, which will only proceed with your approval.

Remote support is billed in 10 minute increments, meaning that you will only be charged for the time that you use.

10 minutes: $24.00

For support and maintenance clients, the session minutes will simply be deducted from your current support and maintenance package.

We're Here To Help

  • Local Servers and Data Centre
    All our servers are located in Perth and we host all your sites and data on our equipment at our Data Centre.
  • Local Perth Support Team
    Enjoy local support and assistance with every account from our on-premises support team.
  • KnowledgeBase
    Featuring many answers to common hosting questions, our KnowledgeBase is regularly updated with all the information you need to manage your hosting services.
  • Remote Assistance
    Our team can safely and securely remotely access your computer to resolve a range of issues.
  • Unlimited Email Support
    Access your support ticket area from the portal to get issues addressed quickly.

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